Refund policy

 

RETURNS


We hope you love your Tielle Love Luxury goods but if you need to return anything to us, here’s what you need to know.

 

Items must be;

 

  • Unused, unwashed and in their original condition (including all labels and tags intact).
  • Returned within 14 days of delivery.
  • Some items such as personalised or embroidered items are not returnable or refundable unless faulty.
  • Bundles and bedlinen sets are sold at a saver price so all individual components of a bundle or bedlinen set must be returned together to be eligible for a refund.

 

We ask customers to please allow 7-10 working days for returns to be processed and monies to be refunded.

If the item is faulty or damaged, please call us on +44 1442 843769, between 9am and 5pm (UK time). 

 

HOW TO RETURN FROM WITHIN THE UK 

 

Please note parcels must be less than 100cm x 120cm and weigh less than 15kg to use this method.  Please email orders@tielleloveluxury.co.uk if you wish to return larger items.

 

  • Fill out the returns section on the front of your delivery note.
  • Package your parcel securely with the delivery note inside, making sure you've removed the original address label.
  • Visit the DPD website to arrange a hassle-free return.
  • Please ensure you retain the return receipt as this provides your unique tracking number.

 

HOW TO RETURN FROM OUTSIDE THE UK

 

  • Fill out the returns section on the front of your delivery note
  • Package your parcel securely with the delivery note inside, making sure you've removed the original address label

 

Please return to:

Tielle Returns

Duke Mill

Martine Street

Burnley

BB10 1SH

 

We ask customers to please allow 7-10 working days for returns to be processed and monies to be refunded.

 

Please note terms and conditions for Trade customers delivery and returns can differ. For returns information on Trade orders please contact us on orders@tielleloveluxury.co.uk

 

EXCHANGING AN ITEM

 

Simply return the unwanted item following our returns process and place a new order online for the product you’d like instead. It may take up to 14 days for the refund for your original product to be processed, from the date you send it back to us.

 

How long do I have to exchange a product?

In line with our returns policy, you have up to 14 days to exchange a product from the date you received your order.

 

INTERNATIONAL RETURNS

 

What is the refund policy for international items?

If you’ve changed your mind about keeping your purchase, please return it in its original condition and obtain a proof of postage. By original condition, we’d expect this to mean that you’ve kept original packaging and labels, and that the item is unused and undamaged.

 

Unless faulty, we’d like you to make your return within 14 days of purchase, and please note that you’ll need to bear postage costs. If the item is faulty, damaged or not as described, please call us on +44 1442 843769, between 9am and 5pm (UK time).

 

HOW TO CHANGE OR CANCEL YOUR ORDER

 

Amending your order

We are really sorry but in most cases it is not possible to make changes to your order once you’ve placed it. If the order has not yet been despatched from the warehouse we may be able to cancel your order to allow you to replace it on the website.

 

Cancelling your order

If your order has already been despatched from the warehouse, then you will need to return your order following our returns procedure.