If you have a personal Shop account, but log in to the Trade Portal with a different email address, Shopify's customer account update might be slightly confusing. Use the steps below to log in to your account.
Step 1:
Navigate to the login page by clicking on the account button in the navigation bar, or using this link: Trade Portal Login. Click the 'Trade Login Here' button.
If you have a Shop account and are already logged in, proceed to Step 2.
If you do not have a Shop account, or you are not logged in to your Shop account, proceed to step 5.
Step 2:
If you have a Shop account and are already logged in, you will see the above screen that prompts you to log in with your personal Shop account. Don't click the purple 'Continue with shop' button, instead click the 'More sign-in options' button.
Step 3:
You will then be directed to the above page.
Here, you must put your email address into the white email field and then click the black arrow on the right-hand side of this field. Do not click 'Continue with shop'.
You must use the email address associated with your Trade Portal account otherwise you will not be able to complete your transaction.
Step 4:
You will then see the above screen. Simply click 'Use email instead' - you do not need to create a Shop account to be able to complete purchases on our website!
Step 5:
You will then be directed to the above page. An email containing a 6-digit code will be sent to the email address that is associated with your Trade Portal account.
Simply type that code into the above field and you will be logged in to your account.
Step 6:
You will then be taken to your account. From here you can see your profile and past orders.
Click 'Shop Now' on the left-hand side (desktop) or top row (mobile) and you will be taken to the home page.
